Shipping policy

Shipping Policy

At LashScreen, every order is prepared with care and checked before it ships, so your shield arrives ready to protect your lashes.

Processing Time

Orders are processed and prepared within 2-4 business days before they ship. Processing time is separate from shipping time.

Delivery Time

Once your order ships, delivery takes approximately 12-18 business days. This applies to every country we ship to, and it doesn’t include the 2-4 days of processing.

Delays can happen because of customs, weather, carrier issues, or busy shipping periods. We’ll always do our best to get your order to you on time.

Free Shipping

Standard shipping is free on every order worldwide, with no minimum purchase.

Duties and Taxes

Depending on your country, your order may be subject to customs duties, import taxes, or other fees. These charges are set by local authorities, are separate from our free shipping, and may be the customer’s responsibility.

Order Tracking

When your order ships, we’ll email you a tracking number so you can follow your package. If you haven’t received it within 3 days of shipping, check your spam or junk folder, or contact us at .

Wrong Address or Order Changes

Please double-check your address at checkout. We can change your order or shipping details within 12 hours of purchase. After that, we can’t guarantee changes.

Returned or Undeliverable Packages

If a package can’t be delivered because of an incorrect address or because no one was available to receive it, you can choose:

A reshipment, with the extra shipping cost paid by the customer, or
A partial refund, after shipping and logistics costs are deducted.

Delivery Problems

Takes longer than the estimated delivery time
Arrives damaged
Arrives incomplete
Arrives defective

We’ll review your case and offer a fair solution, which may be a replacement or a refund.

Contact Us

LashScreen
Email: temporary unsupported